Privacy Policy

1 Information We Collect

US Polymers Inc. (“Company,” “we,” “us,” or “our”) collects personal information when you interact with us through our website, forms, phone calls, or text message communications. The types of personal information we may collect include:

• Contact Information: Name, company name, job title, mailing address, email address, and phone number (including mobile phone number).
• Business Information: Industry, product interests, order history, and account details.
• Communications Data: Records of inquiries, service requests, and correspondence, including SMS/text message interactions.
• Website Usage Data: IP address, browser type, pages visited, and referring URLs collected automatically through cookies and similar technologies.
• Consent Records: Documentation of your consent to receive communications, including the date, time, and method of consent.

2 How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to inquiries, process orders, and provide customer support.
• To send transactional and operational communications, including order confirmations, shipment updates, account notifications, and appointment reminders.
• To send SMS text messages you have opted into, including business communications between our team and your organization.
• To improve our products, services, and website experience.
• To comply with applicable legal obligations and carrier requirements.
• To maintain records of business transactions and communications.

3 Who We Share Your Information With

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., IT services, communications platforms, shipping carriers) who are contractually obligated to protect your data.
• Legal Requirements: When required by law, regulation, or court order, or to protect the rights and safety of our company or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

4 SMS Consent & Communications

US Polymers Inc. may communicate with customers, vendors, and business partners via SMS text message for the following purposes:

• Order status updates and shipping notifications
• Account and billing notifications
• Appointment reminders and scheduling confirmations
• Employee-to-customer and internal business communications
• General business correspondence

We obtain consent to send SMS messages through one or more of the following methods:

• Verbal Consent: By verbally confirming agreement when asked: “Do you agree to receive SMS messages from US Polymers Inc.? Reply STOP to opt out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit uspolymersinc.com for our privacy policy and uspolymersinc.com/terms-of-service for our Terms of Service.”
• Web Form Consent: By checking a consent checkbox on our website contact or order forms.
• Written Consent: By signing a form or agreement that includes SMS communication authorization.

5 SMS Terms of Service

By opting into SMS messages from US Polymers Inc. — whether through a web form, verbal agreement, or other medium — you agree to the following terms:

• Message Frequency: Messaging frequency may vary depending on your business activity and communication needs.
• Message & Data Rates: Message and data rates may apply. Check with your wireless carrier for details.
• Opt-Out: To stop receiving SMS messages at any time, text STOP. You will receive a confirmation and no further messages will be sent.
• Help: For assistance, text HELP or visit www.uspolymersinc.com.
• Privacy Policy: Visit uspolymersinc.com/privacy-policy.
• Terms of Service: Visit uspolymersinc.com/terms-of-service.

Keyword Reference

6 Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. No method of electronic transmission or storage is completely secure. If you believe your information has been compromised, please contact us immediately.

7 Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your information, subject to certain legal exceptions.
• The right to opt out of SMS communications at any time by texting STOP.
• California residents may have additional rights under the California Consumer Privacy Act (CCPA).

To exercise any of these rights, please contact us using the information in Section 8 below.

8 Contact Us

For questions about this Privacy Policy, our SMS practices, or to exercise your privacy rights, please reach out:

We will respond to all privacy-related requests within a reasonable timeframe and in accordance with applicable law.